Staff Guidelines

Staff Rules and Guidelines
As a Staff Member, your job is to follow all the staff rules listed in this document, as well as commit to your duties depending on what your role is. If you’re confused as to what your role is, refer to the following page: Job Responsibilities

Introduction
As a Staff Member, you are required to go through the necessary processes for trainings and interviews to rank up accordingly. Do not keep on asking for promotions. MRs are earned based on work ethics, activity, and availability. HRs are based on need and they are a team decision. Use grammar at all Bakiez games, and please remember to be professional and have fun at all times!

Staff Rules

 * Utilize grammar behind the counters when you’re working or you will face consequences. (Masters+ are required to use grammar everywhere at the bakery.) You don’t need to use grammar outside of the staff area and in the Discord communications server.
 * Do not troll or you’ll be demoted immediately.
 * You are not permitted to be AFK, except at the staff lounge; you’ll receive a demotion if you don’t follow this rule.
 * Please refrain from starting drama or “tea”.
 * We don’t give out warnings to trollers. One warning, then contact an MR/HR to handle the situation.
 * Exploiters don’t receive a warning. Do you see an exploiter? Contact Senior Management. If you don’t have discord, call one on the group wall.
 * Work hard always and be sure to have fun. If you don’t do this, the likeliness of you receiving a promotion is very low!
 * Invite your friends to work with you!
 * Help out a fellow staff member that is struggling!

Cashier Guidelines
As a Cashier, you are supposed to greet the customers, utilize grammar, and be professional at all times. You must remember how to make the beverages, how to order, and be quick and efficient. If there are no registers available, please head to a different server or communicate with your fellow peers. If you don’t know how to execute a drink, check out our Cashier Handbook!

This is an example of a correct greeting:

Hello! Welcome to Bakiez Bakery (or BB if you have safe-chat)! My name is [NAME], how may I help you on this fabulous day?

Giving a good greeting is really important! It gives a friendly impression and makes people want to keep coming back to our bakery.

The greeting above is just an example, feel free to add some creativity. We recommend saving your greeting and copying it so that you can simply paste it instead of having to write it out each time.

Chef Guidelines
A Chef’s responsibility is to make all of the delicious baked pastries all of our customers love! As a Chef, you are supposed to stay in the kitchen and make orders for our customers. If you get bored in the kitchen, it is okay to go outside and go have fun with your friends and order food! You take an order from the ordering board and make all pastries that are in that order contains. In order to do so, head to the ‘Complete Order’ Table, click the Table, and then press ‘Complete Order’. Don’t know how to make the pastries? Check out our Chef Handbook!

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